Ayris CRM Terms of Service

Effective October 7, 2026. Version: 2026-10-05-r4.

These Terms are an agreement between you and Ayris Home Service LLC ("Ayris," "we," "us"). They govern your use of Ayris CRM, its hosted workspaces, document tools, and related services (the "Service"). Our Privacy Policy describes how we handle personal information. If you accept these Terms for a business, you represent that you have authority to bind it. You must be at least 18 and legally able to enter this agreement.

1. Accounts and workspaces

Provide accurate account information, protect your credentials and signing links, and promptly report suspected unauthorized access. You are responsible for your authorized users and their use of your workspace. One account may access multiple separate workspaces; each workspace has its own membership, data, and subscription. Do not share access in a way that defeats permissions or subscription limits. We may investigate abuse and suspend access when reasonably necessary to protect the Service, other customers, or legal obligations.

2. Your data and responsibilities

You retain ownership of the data and documents you provide. You grant us a limited right to store, process, transmit, and display that content as needed to provide, support, secure, and maintain the Service and comply with law. You represent that you have the rights and permissions needed to provide and use it, including personal information about sellers, buyers, tenants, employees, and other people.

You are responsible for the accuracy of your records, imports, calculations, deadlines, documents, and instructions; the permissions you grant; and compliance with laws applicable to your business. Do not upload unnecessary highly sensitive information, such as full Social Security numbers, payment-card numbers, bank credentials, or health records. Ayris CRM is not an escrow account or a substitute for regulated professional recordkeeping. Nothing in these Terms transfers ownership of your documents or signatures to Ayris. You may use copies of your own exported content after your subscription ends, subject to third-party rights and applicable law.

3. Real estate documents, advice, and electronic signatures

Ayris provides software tools, not legal advice, brokerage services, title review, underwriting, notarization, or a guarantee that any document or signature is valid or enforceable. Templates, educational materials, calculations, automated content, and AI suggestions may be incomplete, inaccurate, outdated, or unsuitable for your transaction or jurisdiction. Obtain review from your attorney and other appropriate licensed professionals before relying on them.

You are responsible for choosing the correct document, checking every field and attachment, obtaining required disclosures and consent, confirming each signer's identity, authority, intent, and capacity, and satisfying applicable witnessing, notarization, delivery, recording, and retention requirements. A typed, drawn, uploaded, or automatically inserted signature image does not itself prove identity, authorization, consent, or legal enforceability. Do not apply another person's signature without lawful authorization. No document editor, timestamp, or software record is promised to constitute a certified identity check, immutable audit trail, or qualified electronic-signature service.

Where law requires consumer consent to electronic records, you must provide the required disclosures, paper-copy and withdrawal procedures, and access requirements and obtain the required consent. Account acceptance of these Terms does not establish a seller's or buyer's consent to sign a particular transaction. Use a suitable separate signing or notarization process when the Service does not provide the safeguards your transaction requires. Verify that your lender, title company, recorder, counterparty, or court accepts the resulting document. Save independently accessible final copies and supporting evidence for everyone entitled to them. Some notices and document types are outside the federal E-SIGN Act's general recognition rule, including certain primary-residence default, foreclosure, and eviction notices, court documents, and testamentary matters. Do not assume that an ordinary CRM signature tool satisfies a special delivery or execution requirement.

To the fullest extent permitted by law, Ayris does not assume responsibility for your transaction's legal sufficiency, forged or unauthorized signatures, incorrect documents, missed deadlines, failed closings, title defects, or a third party's rejection of a document. Section 8 governs the limits on our liability; no clause eliminates obligations that law does not permit us to exclude.

4. Backups, exports, and service availability

Maintain independent, current backups of important CRM records, signed documents, attachments, and exports. Verify that your backups include what you need and can be opened. Do not rely on the Service as your only copy or as a permanent legal archive. Download important documents promptly and export your workspace before cancellation or requesting deletion.

Outages, software defects, storage failures, unauthorized access, provider failures, and accidental deletion can cause loss or corruption. Operational backups may exist, but we do not promise continuous availability, complete recovery, a particular backup frequency, or a guaranteed recovery time or recovery point unless we expressly agree to those commitments in writing. Confirm the contents of each export: a CSV of CRM fields may not include attachments, signature images, completed PDFs, version history, or signing evidence. An export or backup does not automatically establish that a legal record satisfies all retention requirements. We will handle personal information as described in the Privacy Policy and applicable law.

5. Trials, subscriptions, payments, cancellation, and refunds

A trial lasts for the period shown when you enroll. Creating a trial account alone does not authorize a charge. If you separately complete paid checkout or a checkout that expressly includes automatic billing after a trial, you authorize the recurring charges, timing, currency, taxes, and subscription terms clearly displayed there. Review that checkout before paying. Each purchased workspace subscription is billed separately.

Paid subscriptions renew at the disclosed billing interval until canceled. To stop the next renewal, submit cancellation before the next scheduled renewal shown in your billing account. Cancel through Cloud Console → Billing → Open billing portal when available, or contact support if it is unavailable. A support request to cancel future renewals does not require you to delete your account or provide a cancellation reason; we may verify your authority to manage the subscription. Cancellation ordinarily takes effect at the end of the paid period shown in your billing account; it does not by itself delete your workspace or erase your obligation to pay charges already incurred. We may restrict paid features after a trial ends, a subscription ends, or payment fails. Stripe processes payments and subscription management. Its privacy notice and any terms presented directly by Stripe apply to its own services; using Stripe does not remove Ayris's obligations for the subscription we sell. Your CRM does not store full card numbers or card security codes.

Unless required by law or expressly stated in an offer, fees already paid are nonrefundable and partial billing periods are not prorated. Contact support about an incorrect charge or refund request. We will provide notice of a price change before it applies to a renewal and an opportunity to cancel. No billing change grants us authority to charge for a new service you have not authorized.

6. Acceptable use, integrations, and AI

Do not use the Service for fraud, unlawful discrimination, harassment, spam, deceptive transactions, unauthorized surveillance or signatures, infringement, or attempts to bypass security or another workspace's access controls. Obtain required permissions for imports, outreach, calls, texts, email, recording, and tracking; honor opt-outs. Compliance tools do not guarantee compliance with telecommunications, privacy, housing, licensing, or other laws.

Optional integrations and external providers may have their own fees, policies, outages, and limits. You authorize the necessary sharing when you choose an integration and are responsible for reviewing its terms. Independently check AI-generated text, suggested facts, valuations, and calculations. Do not submit confidential content to an external AI provider unless you are authorized to do so and understand that provider's terms. Ayris does not guarantee the accuracy, legality, ownership, or suitability of AI output or third-party services.

7. Warranty disclaimer

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE AND ITS MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT, AND DO NOT WARRANT UNINTERRUPTED, ERROR-FREE, SECURE, OR LOSS-FREE OPERATION, ACCURATE OUTPUT, OR ANY PARTICULAR TRANSACTION RESULT. This disclaimer does not reduce a warranty or protection that applicable law does not permit us to exclude.

8. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, AYRIS AND ITS OWNERS, EMPLOYEES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITIES, GOODWILL, OR DATA, ARISING FROM THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. This includes losses associated with unavailable or corrupted records, document errors, signature disputes, delayed or failed real estate transactions, and third-party services.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF US $100 OR THE FEES YOU PAID AYRIS FOR THE AFFECTED WORKSPACE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. These limitations apply to claims in contract, tort (including ordinary negligence), or another legal theory, to the extent lawful. If a data-loss expense or other direct damage remains recoverable notwithstanding the exclusions above, it is subject to the aggregate cap unless a stated exception or mandatory law requires otherwise. These Terms do not establish that every data-loss claim is excluded or capped in every jurisdiction.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence, or any liability or statutory right that cannot lawfully be excluded or limited. Applicable law may give you rights beyond these Terms. The Privacy Policy does not waive our legal duties concerning personal information.

9. Third-party claims

To the extent permitted by law, you will defend and indemnify Ayris against third-party claims, reasonable costs, and damages arising from your unlawful use, content you lack rights to use, unauthorized signatures or communications, or material breach of these Terms. This obligation does not cover claims to the extent caused by Ayris's own unlawful conduct or breach. We will promptly notify you, cooperate reasonably at your expense, and allow you to control the defense with appropriate counsel. Do not agree to a settlement that binds us to an admission or nonmonetary obligation without our written consent.

10. Suspension, termination, and deletion

You may stop using the Service and cancel your subscription. We may suspend or terminate access for material violations, nonpayment, legal requirements, or serious security risks. Where reasonably possible, we will give notice and an opportunity to resolve the issue. We may discontinue the Service with reasonable notice unless urgent circumstances prevent it.

Deletion requests are verified and reviewed; submitting a request does not immediately erase data or backups. Retention and lawful exceptions are described in the Privacy Policy. Export important records while access is available. We do not guarantee indefinite storage after termination. Provisions that reasonably must survive termination, including payment obligations, ownership, disclaimers, liability limits, and dispute terms, survive.

11. Software rights, changes, and disputes

Ayris and its licensors retain their rights in the software, interface, branding, and Service materials, excluding your content. During authorized access, you receive a limited, nonexclusive, nontransferable right to use the Service for your business, subject to these Terms and your subscription. Do not resell the Service, copy its software or proprietary materials, or bypass access or plan restrictions, except as applicable law or an express license permits. Third-party and open-source components remain subject to their applicable licenses.

We will identify the effective date and version of these Terms and provide reasonable notice of material changes before they take effect. Changes will not retroactively alter a dispute that arose beforehand. Obtain affirmative acceptance of a material change where applicable law requires it.

Michigan law governs, without its conflict-of-law rules, except where mandatory applicable law requires otherwise. Subject to mandatory rights and jurisdictional requirements, disputes will be brought in the state courts in Genesee County, Michigan, or the appropriate federal court serving that county. These Terms do not impose mandatory arbitration or waive rights that cannot lawfully be waived. Contact support first if you would like to try to resolve a concern informally.

If a provision is unenforceable, the remaining provisions remain effective to the extent lawful. These Terms and any expressly agreed written service terms form the agreement about the Service; a specific written agreement controls in a conflict. Our failure to enforce a provision is not a waiver.

12. Contact

Ayris Home Service LLC — Ayris CRM

Support and legal requests: support@ayriscrm.com.